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Privacy

Privacy Policy

We are committed to protecting your privacy. This policy explains what data we collect, why, and how you can control it.

Last updated: 1 May 2026

1. Data Controller

The data controller is Hord Nest Ltd. Our Data Protection Officer can be reached at contact@hordnest.com. We process data under UK GDPR and the Data Protection Act 2018.

2. Data We Collect

  • Identity: Full name, date of birth, nationality, government-issued ID documents.
  • Contact: Email address, phone number, residential address.
  • Financial: Transaction history, wallet addresses, deposit/withdrawal records, tax residency.
  • Technical: IP address, browser fingerprint, device type, session tokens.
  • Behavioural: Pages visited, features used, click patterns, session duration.
  • Communications: Support tickets, email correspondence, chat logs.

3. How We Use Your Data

  • Account Management: To create, maintain, and secure your account.
  • KYC/AML Compliance: To verify your identity and meet legal obligations.
  • Service Delivery: To process deposits, withdrawals, investments, and ROI distributions.
  • Security: To detect and prevent fraud, hacking, and abuse.
  • Customer Support: To respond to your queries and complaints.
  • Legal Compliance: To comply with applicable laws, regulations, and court orders.
  • Analytics: To improve our services and user experience.
  • Marketing: With your explicit consent, to send updates about new features and promotions.

4. Data Sharing

We do not sell your personal data. We may share it with:

  • KYC Providers: Regulated identity verification services to fulfil our legal obligations.
  • Cloud Infrastructure: Hosting providers (AWS, Cloudflare) under strict data processing agreements.
  • Regulators and Law Enforcement: HMRC, the FCA, and law enforcement where required by law.
  • Professional Advisors: Legal, accounting, and audit firms under confidentiality obligations.

5. Data Retention

  • Account & KYC data: 5 years after account closure (AML legal requirement).
  • Transaction records: 7 years (UK tax law).
  • Support correspondence: 3 years after resolution.
  • Technical/server logs: 90 days.

6. Your Rights (UK GDPR)

You have the right to: access your data, rectify inaccuracies, erase data where lawful, restrict processing, data portability, object to processing, and not be subject to automated decision-making.

To exercise any right, email contact@hordnest.com. We respond within 30 days. You may also complain to the ICO at ico.org.uk.

7. Security

We protect your data with AES-256 encryption at rest, TLS 1.3 in transit, multi-factor authentication, regular third-party penetration testing, and 24/7 anomaly detection.

8. Cookies

See our Cookie Policy for full details on cookies and tracking technologies we use.